Our answers to your frequently asked questions
Our boats:
Is the boat heated?
Both of our boats are equipped with a high quality heating system to keep you warm at any time, despite the weather. And we always have blankets on board for extra comfort.
Is there a toilet on board?
Can I listen to my own music on board?
On board we have WiFi and Spotify, so we can play all the music you would like to hear. Furthermore you can play your own music on our system via Bluetooth.
Can I use my phone charger on board?
Catering:
Should I pre-order coffee or tea?
No, we will brew fresh on board upon request.
Can I also order wine and champagne by glass?
Wine and champagne go by the bottle. For options and prices see our barlist
Should I pre-order beverages?
No, all drinks on our barlist are sufficiently on board. Only the champages on request and any other special wishes have to be ordered in advance.
Should I pre-order catering?
Yes, we kindly ask you to send us your order at least 48 hours prior to the start of your cruise, so there will be enough time to guarantee your order.
Do I need to give the menu choices in advance?
No this is not necessary. You will make a choice from the menu once you are on board and we will inform the restaurants accordingly.
On our Salute it is possible to dine a la carte with a maximum of 5 persons.
On the Style the maximum will be 7 persons.
Can I eat vegetarian or vegan?
Yes, every course of the menu contains at least one vegetarian option.
In case you prefer a vegan menu, please inform us at least 48 prior to your booking so we can discuss the options with the restaurants.
Can you take my dietary needs into account?
Yes, if you let us know in advance, we will ask the chefs about the possibilities.
Is it allowed to bring my own wine or champagne?
Yes, this is possible.
In that case we will charge €15,00 corkage fee per bottle of wine.
For champagne we will charge €25,00 corkage fee per bottle.
You do not need to bring your own glasses.
Will there be ice on board?
Yes, both of our boats have ice cubes on board all the time.
How can I pay for the consumed drinks?
Cash, Maestro, American Express, MasterCard, Visa or Apple pay.
Reservation/cancellation:
I want to cruise today, is this possible?
What is the minimum cruising time?
What is the minimum cruising time for a lunch cruise?
What is the minimum cruising time with à la carte dinner?
3 hours for a dinner cruise with 3 course menu deluxe served by 3 different restaurants.
When does the cruising time start?
Can I also decide on board if I want to cruise longer?
Can I change or cancel a reservation?
Yes, please see our cancellation policy in our Terms&Conditions
I don't have a credit card. Can I also book with iDeal?
Yes, the invoice comes with a payment link that allows you to easily pay via your own bank. The only condition is you need to have a Dutch bank account.
I want to book with PayPal, is that possible?
Yes, we will send you a payment link together with the invoice. Here you can select the option for payment via PayPal.
General:
Where can I start and finish my cruise?
Within the heart of the ancient city centre of Amsterdam you can decide where you like to start and finish your cruise without any additional charge. For start and/or finish outside of the city centre there will be an additional charge, depending on the location of your preference.
What is the route?
Can we also get an explanation on the sights and surroundings?
Can I take a wheelchair/stroller on board?
Yes, on the conditiond it can be folded. We will suggest a proper boarding location, depending on where you would like to start your cruise and easy access to the jetty.
Is it allowed to smoke on board?
Salute: Not in the saloon, but you can smoke in the back of the boat.
Style: When open sloop, it is allowed to smoke. When operating as saloon boat smoking is not allowed.
I have a set budget. Is there also an all-inclusive price possible?
Please contact us and we will check what the possibilities will be.